If you didn't find an answer to your question in this FAQ, please feel free to contact our team, we will try to answer your question within 2 business days.
IM+ is a complete Mobile Messenger for your mobile device. IM+ supports:
AIM®/iChat, MSN®/Windows Live™ Messenger, Yahoo!®, ICQ®, Jabber®, Google Talk™ and MySpaceIM.
With IM+ you can communicate directly from your PC as well
as from your mobile device, in real-time, cost-saving. You can find a short summary of all
IM+ functions in our IM+ Data Sheet.
I have purchased IM+, but application tells me that it's in trial. What should I do?
All trial versions may become
commercial after user registers it by inserting the license
code in special field. So you needn't to download any file
one more time. You can register IM+ with license you have received after purchase.
I was never able to connect to the AIM®/iChat,
MSN®/Windows Live™ Messenger, Yahoo!®, ICQ®, Jabbe®r or Google Talk™ network. Am I doing something wrong?
Maybe your account was not correctly
created from PC or is not correctly configured. Use the correct
settings or try to use our test accounts.
Here are test accounts: MSN:
Login: imshape@hotmail.com
Password: imimim Yahoo:
Login: imshape
Password: imimim AIM®/iChat:
Login: implustest4
Password: tester4 ICQ:
Login: 422962627
Password: imtest Jabber:
Login: shape.void@gmail.com
Password: testerim Google Talk: Login: shape.void@gmail.com
Password: testerim
What settings should I use to connect
to AIM®/iChat?
You can connect to AIM®/iChat (AOL) with the same login and password you use on your desktop AIM®/iChat messenger.
Your login should not contain "@aol.com". Port: Standard AIM®/iChat port is 5190. If this port is blocked by your wireless carrier, you may have difficulties connecting to AIM®/iChat. In this case you can try to connect using other ports:
80, 443, 110, 25, 143, 53, 8080.
If you have problems connecting to AIM®/iChat with your account, please try to use our test account:
Login: implustest4
Password: tester4
Let us know about results filling our support request form.
Give us the following information:
Are you able to connect with your account from desktop messenger?
Are you able to connect with our test account?
How do other services work for you?
Have you ever been able to connect to AIM®/iChat using IM+? If yes, when did the problem start?
You can connect to ICQ with the same login and password you use on your desktop ICQ messenger.
Your login is you ICQ number (without dashes). Port: Standard ICQ port is 5190. If this port is blocked by your wireless carrier, you may have difficulties connecting to ICQ. In this case you can try to connect using other ports: 80, 443, 110, 25, 143, 53, 8080.
If you have problems connecting to ICQ with your account, please try to use our test account:
Login: 422962627
Password: imtest
Let us know about results filling our support request form.
Give us the following information:
Are you able to connect with your account from desktop messenger?
Are you able to connect with our test account?
How do other services work for you?
Have you ever been able to connect to ICQ using IM+? If yes, when did the problem start?
You can connect to MSN with the same login and password you use on your desktop MSN messenger.
Your login should contain server address information (e.g. standard MSN server address is @hotmail.com). Port: Standard MSN port is 1863. If your MSN port is blocked, you can't change it, you can only ask your provider to open this port.
If you have problems connecting to MSN with your account, please try to use our test account:
Login: imshape@hotmail.com
Password: imimim
Let us know about results filling our support request form.
Give us the following information:
Are you able to connect with your account from desktop messenger?
Are you able to connect with our test account?
How do other services work for you?
Have you ever been able to connect to MSN using IM+? If yes, when did the problem start?
You can connect to Jabber with the same login and password you use on your desktop Jabber messenger.
You should insert the full login information including the server
address information for Jabber service.
For instance: "imtest2@jabber.com". Port: Standard Jabber ports are 5222 and 5223.
If you want to connect to your corporate Jabber server, you need to insert correct domain and port information. Corporate Jabber servers usually use non-standard ports.
If you are not sure, contact your Jabber server administrator.
If you have problems connecting to Jabber with your account, please try to use our test account:
Login: shape.shared@jabber.org
Password: testerim
Let us know about results filling our support request form.
Give us the following information:
Are you able to connect with your account from desktop messenger?
Are you able to connect with our test account?
How do other services work for you?
Have you ever been able to connect to Jabber using IM+? If yes, when did the problem start?
You can connect to Yahoo! with the same login and password you use on your desktop Yahoo! messenger.
Your login should not contain "@yahoo.com". Port: Standard Yahoo! port is 5050. If your Yahoo! port is blocked, you can't change it, you can only ask your provider to open this port.
If you have problems connecting to Yahoo! with your account, please try to use our test account:
Login: imshape
Password: imimim
Let us know about results filling our support request form.
Give us the following information:
Are you able to connect with your account from desktop messenger?
Are you able to connect with our test account?
How do other services work for you?
Have you ever been able to connect to Yahoo! using IM+? If yes, when did the problem start?
What settings should I use to connect to Google Talk?
You can connect to Google Talk with the same login and password you use on your desktop Google Talk messenger.
Your login should contain server address information @gmail.com. Port: Standard Jabber ports are 5222 and 5223.
If you have problems connecting to Google Talk with your account, please try to use our test account:
Login: shape.void@gmail.com
Password: testerim
Let us know about results filling our support request form.
Give us the following information:
Are you able to connect with your account from desktop messenger?
Are you able to connect with our test account?
How do other services work for you?
Have you ever been able to connect to Google Talk using IM+? If yes, when did the problem start?
You can connect to MySpace with the same login and password you use on your desktop MySpace.
Your login should contain server address information (e.g. @gmail.com).
If you have problems connecting to MySpace with your account, please try to use our test account:
Login: vizaelggml@gmail.com
Password: t123456
Let us know about results filling our support request form.
Give us the following information:
Are you able to connect with your account from desktop messenger?
Are you able to connect with our test account?
How do other services work for you?
Have you ever been able to connect to MySpace using IM+? If yes, when did the problem start?
I don't have any Visa card! Could I purchase your product just sending payment to your Bank account?
If you wish to transfer payment to our bank account you may find all required information here.
Please inform us after you sent money about your payment.
IM+ has nothing to do with SMS service. IM+ is using your GPRS connection only and you have to pay for amount of information you are sending and receiving.
I want to change my device. Can I use the same license for IM+ on my new device?
If you want to change your mobile device to a similar one you just need to register with your current license on your new device.
If you want to change your mobile to another one with different platform please fill our support request form here
Select your device type and application first, then provide us with more details: your new device model and your current license.
How do I register IM+? How can I get a license code?
When you purchase IM+ from our website, you get an e-mail from SHAPE Services, which includes the lifetime license code to register the application. Please be sure to check your SPAM or JUNK folder, if you cannot locate the e-mail in your inbox.
Tip: All updates are free of charge for our users.
I've lost my license code for IM+. Can I have it sent to me or maybe get another one?
Please fill out our License Reminder form entering your email address, which you used when purchasing the product. In a few minutes the license code will be delivered to the email address you have specified.
IM+ can work via Internet/Web GPRS, 3G, CDMA, UMTS or WiFi connection.
It cannot work via WAP, SMS, MMS or HTTP proxy connection.
Please find a list of known settings for Nokia or Sony Ericsson devices. If you have different type of device please contact your wireless carrier and make sure that
you have full internet TCP/IP-based access enabled and allowed to use 3rd party
internet applications.
I receive the message Certificate error. Contact the application supplier when trying to install IM+ on my Symbian Series 60 v.3 phone. What should I do?
To continue installation, please perform the following procedures:
Go to your cell phone Menu
Select Tools, then Application Manager.
When you are in Application Manager, click Options and select Settings.
Click on Software Installation and chose the option All.
IM+ can work via Internet/Web GPRS, 3G, CDMA, UMTS or WiFi connection.
It cannot work via WAP, SMS, MMS or HTTP proxy connection.
We recommend you to contact your wireless carrier and make sure that you have full internet access enabled and allowed to use 3rd party internet applications.
You need Microsoft ActiveSync to be installed on your desktop computer
Connect your mobile device to your desktop computer
Start the installation program
Confirm the request of the installation program to install «SHAPE Services IM+» with «yes».
You can select the language for user interface on your Pocket PC while Setup the program
Installation is finished.
This way is recommended. If you have problems installing IM+ this way, please try second method:
1. Download .CAB file to your desktop. Do not extract files from CAB archive!
2. Connect your Pocket PC to your desktop.
3. Open "My Pocket PC" folder using Active Sync.
4. Move this .cab file to "My Pocket PC" folder (drag&drop).
5. Then open "My Pocket PC" folder from your PPC.
6. Click on this .cab file. Installation will start.
NOTE: You can also download your .cab file directly to your Pocket PC from: wap.shapeservices.com
1. You need Microsoft ActiveSync to be installed on your desktop computer
2. Connect your mobile device to your desktop computer
3. Start the installation program
4. Confirm the request of the installation program to install SHAPE Services IM+ with yes.
5. You can select the language for user interface on your Smartphone while Setup the program
6. Installation is finished.
This way is recommended. If you have problems installing IM+ this way, please try second method:
2. Download .cab file to your desktop PC. Do not extract files from CAB archive.
1. Connect your Smartphone to your desktop.
2. Open "My SmartPhone" folder using Active Sync.
3. Move this .cab file to "My SmartPhone" folder (drag&drop).
4. Then open "My SmartPhone" folder from your Smartphone.
5. Click on this .cab file. Installation will start.
NOTE: You can also download your .cab file directly to your Smartphone from: wap.shapeservices.com
This problem deals with some peculiarities of GPRS connection. It is not possible to make phone calls and transfer data simultaneously.
But IM+ reconnects automatically after phone call, if it was not longer than 10 minutes.
I have problems using IM+ on my Cingular Blackjack.
Please use the following TCP/IP settings on your phone: APN: isp.cingular Username: ISPDA@CINGULARGPRS.COM Password: CINGULAR1
If they do not work for you, please contact Cingular and ask them which data plan allows TCP/IP connection, for example, DTCNUNL data plan.
IM+ for Java phones can work via Internet/Web GPRS, 3G, CDMA, UMTS,
WiFi, WAP or HTTP connection.
It cannot work via SMS or MMS.
We recommend you to contact your wireless carrier and make sure that
you have full internet access enabled and allowed to use 3rd party
internet applications.
If you have any connectivity problems, we recommend you to go in IM+ to Services / Menu / Settings /
Network and try to change connection type selecting TCP/IP or HTTP. Note: After changing connection type you need to restart IM+.
Samsung phones allow to set Internet connection in two places:
for the whole device and specially for Java applications that
use Internet connection under Applications\Java World\Settings.
Without correct settings for Java applications you won't be
able to connect with IM+.
Can't load IM+ via Bluetooth or IR on my Samsung D500
We have numerous emails from users who can't load applications via IR or Bluetooth from D500. This is a known issue for Samsung
D500 phone. The best way to load IM+ is to do this via wap: wap.shapeservices.com
You can download software with a serial cable.
Please note that for D500 JAD file is enough, no need to download JAR file.
I'm using Nokia 6230. When it starts to download the file
for IM+ installation over-the-air (from the WAP link) the error message appears like this "Invalid File".
The matter is that jar and jad files are unable to be sent over the air to Nokia 6230. That's why we advise you to
send them using PC Suite program. You may find PC Suite program on the site of telephone producer (www.nokia.com
specially for Nokia 6230). Please note that you have to use IrDA or Bluetooth also.
When
I try to download IM+ by using WAP connection from my
cell phone, it says: "Impossible to access IM+"
Possibly you are using Sharp device. Please use
cable, IrDA or Bluetooth to send IM+ installation files for your device as it doesn't support correct over-the-air loadings.
I am not able to download IM+ to my Samsung z320i.
If your Doja version is 3.5 or higher, you can download IM+ here: imode.shapeservices.com
If it is less than 3.5, IM+ is not compatible with your phone.
I have difficulties connecting to IM+ with my Motorola Razr v3.
All Java applications on your phone require a special "Java Session" WebSession for network connectivity. This WebSession is separate from
any WAP or Internet WebSessions you may already have configured. If one isn't already present, create a new Web Session for use by Java applications:
Select "Menu" - "Web Access" - "Web Sessions" - "[New Entry]". Name the new entry "Java Session",
set all Service Types to "HTTP", and enter the relevant Internet access point information for your network operator. If you're still experiencing connection
problems, try entering the DNS IP address for your network operator: Select "Menu" - "Settings" - "Java Settings" and insert the DNS
IP address.
Most likely it is a problem with WLAN configuration. Your WLAN gateway may block some TCP/IP ports which should be opened for normal IM
operation. Please contact your WLAN administrator to find out whether it allows you to work with such application as ICQ® (MSN, Yahoo, etc).
Please note that in some cases you may successfully browse WWW or send/receive mails via WLAN, being unable to use
other Internet application , such as ICQ® - it all depends on WLAN gateway configuration.
I am using IM+ on a 9500. Even if I have a WLAN connection
IM+ starts a GPRS connection. Is it possible to configure it to use the WLAN instead?
It is known that other 9500 users can use Internet via
WLAN. Most likely the reason is in your phone settings.
In Control Panel -> Connections -> Internet Setup
it's possible to set up priorities of connections. In your
case the highest priority is set for GPRS and then goes
WLAN. You should set the highest priority for WLAN connection.
Whom
should I approach, if I have ordered the false product
or if I have questions regarding my purchase, transaction
or download from the server of my online-shop?
Please contact your online-shop for these issues.
SHAPE Services doesn't distribute IM+ directly, only in cooperation with different online-shops, these shops are responsible for the issues described above.
Note: the so called shop on our website just contains direct links to our products on handango.com.
If you have any technical or registration problems, please contact our support team.
Note: If you cannot download the correct IM+ from your online shop for some reasons, you can always download the latest version of IM+ from
our website.
I haven't got the registration/license code from you yet!
Your license code was sent you automatically after purchase. The email could be blocked by your spam filters. Please check your "Spam" folder.
If you haven't found it, please contact us and specify from what online shop you have purchased
our software and what email address you have used.
