If you didn't find an answer to your question in this FAQ, please feel free to contact our team, we will try to answer your question within 2 business days.
VR+ is a solution that allows BlackBerry Pearl 8100/8800/Curve 8300/8830 (all 4.2 OS devices) owners record voice messages and e-mail them in mp3 format to anyone. Record, Stop, Save, Send, and the voice recording is on its way. The received message can be played back on the PC or mobile device.
Features available:
Record, Stop, Pause and Play, all conveniently arranged;
Start recording at the application startup;
Save the recording on the SD Card or to main memory;
I've lost my license code for VR+. Can I have it sent to me or maybe get another one?
Please fill out our License Reminder form entering your email address, which you used when purchasing the product. In a few minutes the license code will be delivered to the email address you have specified.
VR+ generates GPRS traffic for sending the voice recorded message to your contacts. No traffic will be generated when recording the messages. FYI: before you send the voice message you can check its size. Big size messages will certainly generate more traffic than smaller ones.
Please Contact your wireless carrier to get GPRS rates.
Note: If you are under an unlimited data plan, you will not have any extra charges for traffic with VR+.
I have purchased software, but haven't gotten the registration/license code from you yet!
Your license code was sent to you automatically after purchase. The e-mail could be blocked by your spam filters. Please check your ´"Spam´ folder.
If you cannot find the e-mail with the license code in your ´SPAM Folder´, please contact us and specify from what online shop you have purchased our software and what email address you had provided during checkout process.
I get error message: "Uncaught exception: net.rim.device.api.system.ControlledAccessException". What should I do?
This error message appears to happen when certain security settings have either been changed incorrectly or corrupted.
Please perform the following steps to resolve the problem:
1. Please go to Options\Security Options\Application Permissions\ on your BlackBerry.
2. Highlight VR+ and select Edit Permissions from the menu.
3. Configure the Security Permissions to "Allow" for all categories.
5. Save the changes.
Next please perform a battery pull and open VR+ and try to connect.
I get a message saying: "The application
has attempted to open a connection to the location inside the firewall which
is not allowed by your IT policy".
You have to disable firewall on your device: Options-> Security Options-> Firewall.
Then please press Menu button and select Edit default permissions and change all values to Allow.
If it doesn't help, please, ask your network administrator to allow outgoing connection (open port 80).
How do I upgrade my BlackBerry OS to the latest one?
To upgrade your BlackBerry OS please contact your Network Operator or find the list of existing links to operator BlackBerry OS download pages at BlackBerry site
When you open VR+, the recording begins automatically. You can change this setting in Menu -> Settings -> Other -> Recording startup.
Here you can find following settings: Alert prior to recording, Auto and None.
On the VR+ screen there are 3 buttons: Stop (white square), Record (red dot), Play (white triangle).
Pressing Record button you start recording a new voice record.
You can pause/continue it pressing Record button while recording.
When you stop the record, the menu Save/Cancel appears. If you want to change file name, you can type it in appropriate field.
Pressing Save button you save your record in your device memory.
You can change the file saving location in: Menu -> Settings -> Record ->Path
On your Blackberry please go to Settings -> Screen/Keyboard. Under "Convenience Key Opens" select VR+.
Open VR+ go to Settings -> Other and select "auto" under "Recording.
You can send an existing record selecting it from the list of all records and pressing Menu -> Send.
Here you can find following fields: To, Subject and Email text.
In order to send an e-mail with the record you have to
type e-mail address in field To,
enter subject of the message in field Subject, and type
write
message text.
You can enter e-mail address of your recipient from your contacts list. Press Menu -> Select from Contacts.
You can add a copy to your message pressing Menu -> Add CC.
You can change e-mail template in Menu -> Settings -> E-mail and change the field E-mail template.
How to assign category and make notes to new recording?
Please select Record from the menu, then recording starts.
Then you select Stop. Window appears on your screen.
You can change file name, if you like.
Then scroll to Category string. Press trackball. Select category
using trackball. Press Menu button and select Set categories.
Then you will be back to previous screen and see that category is
added to appropriate string.
Then scroll to "Notes" string. Press trackball. Enter your notes.
Press Menu button and select Save.
You will go back to previous screen. Notes will not be shown on the
screen.
Then select and press Save.
New recording will appear in the list.
To check if category assigned and notes are saved please select
recording from the list, press Menu button and select Properties.
What is the difference between AMR and WAVE formats?
WAVE is a non-compressed audio format. It has better quality than AMR, but WAVE files are larger.
AMR is compressed audio format, good enough for saving voice.
1 minute record in AMR format is about 120 Kb, 1 minute in WAVE format is about 1 Mb.
You cannot e-mail your WAVE record using VR+. Playback in WAVE is possible though.
It could be better to send WAVe files in URL format
for the attachment file size may be too large.
If you recipient is a BlackBerry user, he won't be able to open mp3 attachment,
so you should send him the record in URL.
Yes, you can transfer your records to computer using Desktop Manager. Just connect your device to computer using Desktop Manager, then open Media Manager and transfer files to the computer.
To install new themes for your VR+ you should press Menu -> Settings -> Themes -> press Menu -> Get additional themes.
You can find all available themes for your VR+ there. You can download them by clicking on the links that are under screenshots.
When the file is downloaded it is automatically transferred to Menu -> Settings -> Themes. Here you can choose which theme will be shown in VR+.
If you have any problems while using the application on your Blackberry, you can send a request to our support team. Just select ´Support&About´ from the application menu, enter the required information into support request form, check "Send log to support" and select ´Send´ from menu.
