FAQ for BlackBerry RIM applications: IM+ and IM+ for LCS
SHAPE Services provides online information to help you in
troubleshooting your problems. You can download
software updates, User Guide and read the answers
to frequently asked questions for IM+ on BlackBerry. You can also submit
your problems online, if the answer to your question is not listed here.
Run BlackBerry Desktop Manager on your PC, chose Application Loader, browse into folder with unzipped files and select the *.alx file. Note: You should have BlackBerry Desktop v 4.1 with service pack 1, which can be downloaded from RIM website.
The icon of IM+ application appears on your device.
I want to upgrade my version of IM+ to the latest. How can I do it?
You can upgrade your version to the latest free of charge.
If your current version of IM+ is 3.x or less, you need to uninstall it first.
1. Run on your device Desktop Manager and connect device to you PC.
2. Run Application Loader
3. Find in list of applications checked IM+ with action: none.
4. Uncheck it and press next for deinstallation.
Then you can install the application once more.
If your current version is 4.x, you do not need to uninstall your current version.
Just install the latest version following instructions below: via Desktop Manager OTA download
How do I upgrade my BlackBerry OS to the latest one?
To upgrade your BlackBerry OS please contact your Network Operator or find the list of existing links to operator BlackBerry OS download pages at BlackBerry site
I installed IM+ on my mobile device and my BlackBerry appears in a loop. I can no longer access it. What should I do?
The issue is caused by installing incorrect IM+ version for your OS; the actual reason is not in IM+, but in incompatibility of RIM OS with some third party software.
Please find the solution that may help you below:
Install the desktop software Desktop Software Downloads at BlackBerry site
Install the handheld software Blackberry OS Software links (by carrier)
(If it is a non Vendor software.. exp. T-Mobile. search and delete the "vendor.xml" file.)
Pull the battery out of your device.
With the battery out connect the device to the computer.
Go to Options and select "connection settings"
Select USB PIN this may take a few moments since there is no battery in the device. you might even have to select detect device in some rare cases.
Select the application loader icon.
Select all software you want installed.
Proceed to the end portion untill you see the "Finish" button.
Very IMPORTANT. do not hit the finish button, instead select the ADVANCED button.
Make sure both boxes are checked.
Proceed until it asks you if you want to automatically back up and restore. Select DO NOT AUTOMATICALLY BACK UP MY HANDHELD.
Once the process starts, take care not to bump out the cord and re-insert the battery. Again on some rare occasions you might have to wait until it finishes saying connect to insert the battery.
THIS MAY FAIL THE FIRST OR SECOND TIME DON'T WORRY JUST KEEP TRYING.
Run BlackBerry Desktop Manager on your PC, chose Application Loader, browse into folder with unzipped files and select the *.alx file. Note: You should have BlackBerry Desktop v 4.1 with service pack 1, which can be downloaded from RIM website.
The icon of IM+ application appears on your device.
If they do not work for you, in IM+ please go to Support/Send request and send your log to our
support team. We will investigate it and recommend you correct connection settings.
When trying to install the application a message "
No additional applications designed for your handheld were found" appears.
1. This problem happens because you are using not actual version of the Desktop Manager. You should completely
uninstall the outdated Desktop Manager (to fulfil 'clean' uninstallation) and then install
Desktop Manager v.4.1 (or higher) with Service Pack 1. (
can be downloaded from BlackBerry site). NOTE: For Blackberry Pearl 8100 the latest Desktop Manager version is 4.2.
The installation of this service pack makes possible to download and successfully install
third party applications on your device. In order to work around this problem the user should
completely uninstall the outdated Desktop Manager (to fulfil 'clean' uninstallation) with subsequent installation of Desktop Manager v.4.1 (or higher) Service Pack 1.
2. Check installation archive. alx file should be present in it.
3. If you have already installed IM+ earlier, IM+ modules are listed in your Desktop manager.
Please delete IM+ modules from this list and then add new version to it.
IM+ worked fine on my BlackBerry 7520, but now
I'm getting "Unable to open connection" error
Most likely you have pressed "Esc" button while using IM+. Due to issues with the 7520
firmware there could be some problems with device after this. Now we recommend you to hard reset
your device removing the battery from the handset for a minute.
To avoid this problem in future please don't use of "Esc" button on the side of
the handset while using IM+. All commands are accessed by pressing the trackwheel.
I am T-zone
subscriber with Unlimited t-zones plan. Can I use IM+ for BlackBerry?
T-Mobile recently started blocking port 80 on the Unlimited t-zones plan ($4.99) and the Unlimited ]
t-zones Pro plan ($9.99).
In order to use IM+ for BlackBerry via T-Mobile GPRS you now have to upgrade
to the Unlimited T-Mobile Internet ($19.99 - port 80 open).
With Unlimited T-Mobile Internet you still can use IM+ with TCP/IP connection type
if your BlackBerry OS is 4.0 or higher and TCP/IP connection is enabled on your device. You can select Direct
TCP or leave the Default connection option as BB transport.
I am getting an error message saying: "
The following modules could not be loaded because their digital signatures were invalid".
This problem may occur, if your BES administrator has disabled the option which let you to install
third-party applications on your device. You should contact your BES administrator. Once your
administrator changes this policy, you should be able to use IM+.
What is BES and what is MDS?
Are they obligatory for using IM+?
BES is BlackBerry Enterprise Server. It is a secure corporate solution which is designed to be
an entry point of wireless traffic into wired world.
If you are corporate user, MDS should be enabled for your account on your BES server.
But MDS/BES is not obligatory for using IM+. You can use IM+ with your wireless carrier's
TCP/IP or WAP connection.
It could be because of your device is not configured properly for Internet access.
To find out whether you proper service books installed, you should go to Options/Service Books
and looking for an entry called "Desktop [IPPP]" or something similar.
1. If you are a BlackBerry Enterprise Server (BES) user.
Your BES administrator should obligatory enable Mobile Data Service (MDS)
for your account. After MDS is enabled for your account but the problem still
remains it means that you do not have an appropriate IPPP service
book entry. You have to sync your device with your PC to get the IPPP Service Book
installed on your device.
2. If you are a standalone user:
In IM+ go to Settings / Connection and select "Direct TCP".
If it doesn't help, please contact your wireless carrier and find out if they have to create IPPP
service book account for your device.
Please try to soft reboot your BlackBerry with the key sequence ALT-CAP-BACKSPACE (press ALT and CAP
simultaneously, then press DEL/BACKSPACE).
If you are BlackBerry 7520/7510 user you need to remove the battery from the device for a minute.
To avoid this situation in future, don't press the ESC button on your handset while Web or email content
is loaded onto your device. If you want to stop loading of content, select "Stop" from the
list of available options.
I get a message saying: "The application
IM_2_BES has attempted to open a connection to the location inside the firewall which
is not allowed by your IT policy".
You have to disable firewall on your device: Options-> Security Options-> Firewall.
Then please press Menu button and select Edit default permissions and change all values to Allow.
If it doesn't help, please, ask your network administrator to allow outgoing connection (open port 80).
What is Server polling rate in IM+ connection settings?
This option is available for HTTP connection. You can set up the time interval in minutes between
connections to the IM+ GATE Server f you are idle (not sending messages or changing status). The higher
this value, the less traffic IM+ will produce. However, if someone sends you a message when you are idle,
you will receive it in the worst case only after the indicated interval.
Just decide which time interval is the best for your purposes and enter it.
