Frequently Asked Questions about IM+® All-in-One Messenger on iPhone/ iPod Touch 

• What’s new in IM+ 2.0?

• Facebook IM.
• Avatars in contact list and dialogues.
• Groups in contact list.
• Send my location.
• Send voice messages.
• See your contacts’ custom statuses.
• New, lovely UI.

• How can I upgrade to IM+ 2.0?

Download IM+ v. 2.0. in App Store. Update is free of charge for those users who already purchased the previous IM+ version.

• What's the difference between IM+ 2.0 full version and lite version?

The Full version supports more functionality than the Lite version: Facebook chat support, "Send my location" and "Send voice message" options, and IM push mode.

• IM+ disconnects when I switch to another application.

The well-known problem with instant messengers on iPhone is that applications are not running in a background.

IM Push mode allows you to stay online and exchange messages when you switch to other applications. In IM+ please go to "Settings" / "Other", check "Keep IM services connected on exit" and select desirable IM Push session interval. You may also enter your email address, in order to continue receiving IMs as e-mails pushed to your mailbox.

When you open IM+ again, IM Push messages will arrive to your IM+ Inbox. IM Push mode is supported in the Full version only.

• IM+ disconnects when my iPhone / iPodTouch goes to sleep mode.

When your iPhone / iPod Touch goes to sleep mode, it loses internet connection.

We have developed a workaround for this problem. IM Push mode allows you to stay online and when your iPhone is in sleep mode. In IM+ please go to "Settings" / "Other", check "Keep IM services connected on exit" and select desirable IM Push session interval. In IM Push mode you will remain online in all IM services. When you open IM+ again, IM Push messages will arrive to your IM+ Inbox.

IM Push is supported in the Full version only.

• Can I see my contacts' avatars?

In IM+ 2.0 you cannot set your own avatars, you may only see avatars of your buddies in contact list and dialogs. Your may set your own avatar in desktop messenger, and it will be visible for your contacts when you are connected via IM+.

• How to send a voice message?

Choose a contact in any messenger and open a chat dialog. Tap icon at the left side of the screen. Choose "Send Voice Message" option and dictate a message. Then press "Send" button.

• How to send my location?

Choose a contact in any messenger and open a chat dialog. Tap the icon at the left side of the screen. Choose "Send My Location" option and press "OK".

• How to send a picture to your contact?

Choose a contact in any messenger and open a chat dialog. Tap the icon at the left side of the screen. Choose "Send Picture" option. Make a new photo or choose any picture from your iPhone and tap "Send".

• How to delete or rename buddies?

Tap button near a buddy in a contact list, then press "edit" and rename or delete a buddy.

• How to add contacts?

In the left upper corner of a contact list screen tap "Edit", then tap "+" button in the right upper corner. Select a group in which your new account will be posted. Enter contact ID here and contact Nickname.

• How to create a group in contact list?

You would need to have groups in your account in order to add contacts from IM+. Groups which you had created in desktop messengers (General, Family, Co-workers, Friends, etc) are transferred to IM+. To create a new group use your desktop messenger You cannot create a new group in IM+ 2.0, but you can add a new contact to the group which is already created. Just choose a group and enter contact ID and nickname. Finally press "Done".

• What settings should I use to connect to AIM/iChat?

You may connect to AIM®/iChat (AOL) with the same login and password you use in your desktop AIM®/iChat messenger. Your login should not contain "@aol.com".
If you are iChat user, your login should contain "@mac.com".

• What settings should I use to connect to ICQ?

You can connect to ICQ with the same login and password you use in your desktop ICQ messenger. Your login is you ICQ number (without dashes and spaces).

• What settings should I use to connect to MSN/LiveMessenger?

You can connect to MSN/LiveMessenger with the same login and password you use in your desktop MSN/Live messenger. Your login should contain server address information (e.g. standard MSN server address is @hotmail.com).

• What settings should I use to connect to Jabber?

You can connect to Jabber with the same login and password you use in your desktop Jabber messenger. You need to insert the full login information including the server address information for Jabber service. For instance: "shape.shared2@jabber.org".

Port: Standard Jabber ports are 5222 and 5223.

If you want to connect to your corporate Jabber server, you need to insert correct domain and port information. Corporate Jabber servers usually use non-standard ports.

If you are not sure, please contact your Jabber server administrator.

• What settings should I use to connect to Yahoo?

You can connect to Yahoo! with the same login and password you use in your desktop Yahoo! messenger. Your login should not contain "@yahoo.com".

• What settings should I use to connect to Google Talk?

You can connect to Google Talk with the same login and password you use in your desktop Google Talk messenger. Your login should contain server address information @gmail.com.

• What settings should I use to connect to MySpace?

You can connect to MySpace with the same login and password you use in your desktop MySpace messenger. Your login should contain server address information (e.g. @gmail.com).

• What settings should I use to connect to Facebook?

You can connect to Facebook with the same login (e.g name@name.com) and password you use on Facebook website.