Frequently Asked Questions about IM+ Talk
General questions
Payment options
Licenses questions
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What is IM+ Talk?
IM+ Talk for Palm Pre is an application that enables voice and text communication with other Skype users and provides cost-effective calling to landlines and mobiles.
I don’t have Skype name, can I use IM+ Talk?
Registered Skype name is necessary to start using application. You can always download Skype software on your computer from the official Skype's web site, register a Skype name of your choice and start using IM+ Talk.
How to use IM+ Talk on my Palm Pre?
To start using web-based IM+ Talk please point the browser on your device to: s4palm.com
How can I use IM+ Talk in trial?
To start using IM+ Talk please point the browser on your device to: s4palm.com
Use your Skype username and password for accessing. Your trial starts automatically upon your first login and lasts for 10 days.
I have purchased the web-based application earlier. Can I exchange the license and use IM+ Talk native application?
Unfortunately due to the technical and legal structure of Apple App Store we have no possibility to exchange license codes. Please note that your license is eligible for cross-grade.
How do I cancel my PayPal Monthly Subscription?
You can cancel your subscription from your PayPal transaction history.
To cancel an Active Subscription, please login to your PayPal account and perform the following steps:
Click the My Account tab.
Click the History tab.
Click the Details of the subscription in question.
Click Cancel Subscription.
Your subscription will be cancelled and your license will expire at the end of the subscription month.
How do I register IM+ Talk? How can I get a license code?
When you purchase IM+ from our website, you get an e-mail from SHAPE Services, which includes the lifetime license code. Please be sure to check your SPAM or JUNK folder, if you cannot locate the e-mail in your inbox.
The system will automatically associate the license with your Skype name indicated.
I am using web-based IM+ Talk and I haven’t got the license code from you!
The e-mail could be blocked by your spam filters. Please check your "Spam" folder. If you haven't found it, please fill in the support form and specify the online shop where you have purchased our software and what e-mail address you have used during checkout process.
I’ve lost my license code. How can I retrieve it?
Please fill in our License Reminder form entering your email address, which you used when purchasing the product. In a few minutes the license code will be delivered to the email address you have specified.
I have received the error message ´Invalid license code. Please check and re-enter it´. What should I do?
You may have received the error message if you input the license code incorrectly. Please check your license code: it consists of 15 symbols, letters and digits only, no spaces or special symbols.
What are my charges for using IM+ Talk?
Initially you pay the cost of the application license.
For web-based IM+ Talk we offer two purchase options to meet the needs of our customers: monthly subscription and lifetime license.
When you start using IM+ Talk the charges are the following depending on the services used:
- For any voice communications Skype credits is necessary. Skype credits by Skype let you make and receive calls in IM+ Talk cost efficiently. To learn more about Skype credits go here.
IM+ Talk -Skype calls are not free. Check the rates.
When you make a call both the contact person and you will get the call. This is because when you use IM+ Talk you are actually making two calls: one - to Skype contact on PC and another - to your callback number.
Both calls are charged according to standard Skype rates.
Here's how you can calculate the call rate in IM+ Talk.
- Let's say Mary is on IM+ Talk, lives in Mexico and wants to call her college friend who now lives in China and has Skype on her PC. Skype rate will be equal to destination rate for calling to Mexico-Mobile ($ 0.386).
- Let's say Mary is on IM+ Talk, lives in Mexico and wants to call her college friend who now lives in China to his China phone number. To calculate the Skype rate, just add the destination rate for calling to Mexico-Mobile ($0.386) and the destination rate to call China phone number ($ 0.024). So the rate to call from Mexico to China via Skype is $0.41.
- Separate charge for data traffic applies to both voice and text communications in IM+ Talk.
With IM+ Talk, minimal data traffic is involved when you send voice or text. On average 5Kb of traffic/per hour is used when you stay online in IM+ Talk and send or receive messages. Amount of traffic will depend on the length of your contact list and the frequency with which your Skype contacts get online/offline.
NOTE:
- If you are on unlimited tariff plan, there will not be additional charges for data traffic.
- If you are charged for the incoming calls by your wireless carrier then there will be additional fee for the incoming call.
I call Skype contact on PC. Why do I get charged for the call?
When you make a call both the contact person and you will get the call. This is because when you use IM+ Talk you are actually making two calls: one - to Skype contact on PC and another - to your callback number. Both calls are charged according to standard Skype rates, therefore when calling to Skype contact on PC you will be charged a Skype rate for call on your callback number.
I have Skype Unlimited Plan, is it compatible with IM+ Talk?
Skype Unlimited Plans are fully compatible with IM+ Talk. You just need to select your Skype plan on Login page. Find out more about compatibility with Skype Plans and how to save with IM+ here.
What call charges will I get when I am in international roaming (abroad)?
When you are abroad and indicate your mobile as callback, additional charges might apply according to the mobile carrier roaming rates for incoming call. In order to avoid roaming charges and in certain cases to reduce the cost of the call you can indicate the nearest landline as the callback phone number.
What charges will I get when I send SMS messages within IM+ Talk?
IM+ Talk uses Skype credits to send SMS messages within IM+ Talk. The charges to send SMS from IM+ Talk vary depending on the country. Check Skype SMS rates.
Where can I purchase the credits?
Simply click here to go directly to the required webpage. Your Skype name and password are required before you can get Skype credits and/or purchase Skype credits.
Do I have to pay for VoIP?
No VoIP is used during incoming or outgoing calls. VoIP would generate much traffic and would not guarantee good call quality, whereas communications through SkypeOut generate little data traffic and provide a high quality conversation.
Will my mobile operator charge me for made by IM+ Talk?
Your operator will not charge for Skype credits. You will be charged for data traffic used, unless you are under an unlimited data plan, in which case your operator will only receive the monthly payment that you usually pay for the unlimited data plan. Note: If you are charged for the incoming calls by your wireless carrier then there will be additional fee for the incoming call.
How does your solution work with data rates?
IM+ Talk uses data traffic if you want to stay online in IM+ Talk and to send and receive text messaging. Each message is about 0,5 kB. Contact your wireless carrier to get data rates.
If you are under an unlimited data plan, you will not have any extra charges for traffic.
Can I use my online number (SkypeIn) with IM+ Talk?
In case you receive call on your SkypeIn number, it will be connected on your callback number. SkypeIn number can not be indicated as callback number.
My contact list in IM+ Talk differs from contact list on desktop Skype.
This issue doesn't occur from our side. It might happen with a usual Skype either. It is related to how presence information is distributed in the Skype P2P cloud. You can learn more about this issue here https://developer.skype.com/jira/browse/SPA-317.
Why do I have to indicate my phone number?
In order to successfully perform the call, a valid working callback phone number is necessary.
NOTE: In certain cases Skype credits to a landline phone is cheaper than to mobile or even free. You can specify any landline phone number in 'Your phone' field.
Why does my mobile ring when I make a call?
When you call any contact via Skype, IM+ Talk redirects the call back to you. That is why your mobile rings.
I made a call and I hear nothing.
If you can't receive a callback, there could be two reasons:
1) You do not have Skype credits credits. Skype credits credits are required for all incoming and outgoing calls in IM+ Talk.
To learn more about Skype credits please go to:
www.shapeservices.com/skypeout.
Please note text chatting doesn't require Skype credits with IM+ Talk, you will only be charged for data transferred by your carrier.
2) You have entered a wrong phone number in IM+ Talk login page.
Please make sure that correct country or region is selected.
Also please check if your phone number includes city or mobile carrier code.
If you are sure that you have Skype credits or data plan and that your callback number is correct, please try to call to Skype test account echo123.
If the call is successful then please try to call another contact and if you have still have the difficulties, please fill in the support form and specify the issue you are facing. If the call was not established please fill in the support form and denote whether you receive the callback to your phone when you call.
NOTE: Calls on short numbers are not supported.
Can anyone use my Skype account on the PC when I use IM+ Talk?
We don't recommend that you let anyone use your Skype account on the PC while you are using IM+ Talk on your mobile device.
I do not receive calls in IM+ Talk, they go to my Skype voice mail instead. What should I do?
The reason of this issue is that you have activated Skype voicemail. You need to disable this functionality.
In Skype on your computer please select 'Tools', then 'Options'. Choose TAB 'Calls', then 'Voicemail' and disable this function.
Then you will be able to receive Skype calls in IM+ Talk.
Are my Skype name and/or password saved anywhere?
Skype name and password are only saved locally in your mobile application. The information is not stored on server side.
How can I contact SHAPE Services for support?
You can fill in support request form from your device, selecting More – Help – Request Support.
Alternatively you can fill in a support form on our web-site.
