Frequently Asked Questions about IM+ for Windows Phone




IM+ crashes on start after update

Please remove the application from your device and re-install it from Microsoft Marketplace.

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What is the difference between free and Pro versions?

Free version is ad-supported and Skype connection is limited to 4 hours.
Pro version does not have ads and Skype session limitations.

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Push / Toast notifications do not work

Please see this thread on IM+ Forum.

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I can not establish connection via IM+, though I can browse the web on my Windows Phone. Other third-party Internet-based applications work fine. What else can I check?

You may try to establish connection via proxy server.
If you use WiFi connection, on your device please go to Settings / WiFi, tap and hold on the name of your WiFi network and select "Edit".
Slide "Proxy" toggle switch to "On" and enter proxy server IP address or URL and port.
You may also enable proxy authentication.
Save the changes and try to connect from IM+ once again.

If you use mobile network, on your device please go to Settings / Mobile network / Add APN.
Enter APN name, username and password (if required), proxy server IP address or URL and port.
Save the changes and try to connect from IM+ once again.

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How do I view information about my contact?

To view information about your contact please tap on his or her avatar.
The name of your contact, current status message, ID and nickname as well as the account you use to get in touch with this contact will be displayed.

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How do I use context menu?

Context menu can be used to modify different objects, such as accounts or chats.
Please tap and hold on the object in order to open context menu and to see the list of possible options.
For example, tap and hold on the account name to enable, disable or remove account.
Tap and hold on the chat if you would like to remove it.
We plan to expand context menu use in the next IM+ versions.

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